Frequently Asked Questions

All pieces are handmade in Sterling Silver and Gold Vermeil. Silver undergoes a natural chemical process called oxidation which can darken the piece. That happens with more or less intensity depending on the proximity to the ocean, air pollution, the skin’s PH or how you store your jewelry. It is not related to the quality of the material.

Keep away from perfume, cream, soap, talcum, heat, steam, chlorine, detergent, sweat or any chemical product. It causes damage to the silver and specially the gold plating.

The natural stones and pearls are fragile materials that can break with impact.

Clean your jewelry with a clean dry cloth and store in the original packaging away from other jewelry to avoid scratching.

Our shipping time is variable and calculated according to the postal code indicated on the cart and the shipping option chosen at the end of the purchase. The indicated period will start counting 3 business days after the payment is confirmed and the counting will always be in working days. Your order tracking code will be sent to your registration email. The shipping time for rings can change to 30 days depending on the size and possible adjustments. If you need any information, feel free to contact us.

Jewelry shipping

Collet’s delivers through partnerships with courier companies. Our jewelry is sent via Fedex, UPS or others and continue to be properly packaged, thus guaranteeing the integrity of the product throughout the journey.

All orders are insured and the value is calculated according to the order value. Extra fees regarding customs clearance are not included.

The prices of products exclude customs duties.

All applicable duties shall be borne by the customer. Unfortunately, we cannot estimate how much custom duties you may eventually pay but your local customs should be able to estimate the price.

When your order is shipped, you will receive the tracking code by email. With this code it will be possible to access the Post Office website and track its delivery.

General care

Handle jewelry carefully. Be especially careful not to drop them on the floor or hit them against hard surfaces, as this can damage your delicate structures, which are not covered by the warranty. Remove jewelry before swimming, showering, playing sports or other physical activities. Avoid contact with makeup, creams and perfumes.

How to take care of your Sterling Silver jewelry

Collet’s Silver jewelry uses a metal alloy internationally known as Sterling Silver - 925, which means that it consists of 92.5% pure silver. Clean your jewelry with a soft bristle toothbrush and mild soap under running water. If the dirt is difficult to remove, soak the jewel in the soapy water for 5 to 10 minutes and dry with a delicate paper. If the result is still not satisfactory, contact us.

How to take care of your Gold plated/ Vermeil jewelry

Collet’s jewelry uses a metal alloy internationally known as Sterling Silver - 925, which means that it consists of 92.5% pure silver. The pieces with gold plating or vermeil, receive a layer of 18k Gold. Clean your jewelry with a soft bristle toothbrush and mild soap under running water. If the dirt is difficult to remove, soak the jewel in the soapy water for 5 to 10 minutes and dry with a delicate paper. If the result is still not satisfactory, contact us.

How to take care of your Gold jewels (fine jewelry)

The fine  jewelry created by Collet’s is produced in 18k Gold - Yellow. In all of them, the Pure Gold content (75%) remains unchanged. Clean your jewelry with a soft bristle toothbrush and mild soap under running water. If the dirt is difficult to remove, soak the jewel in the soapy water for 5 to 10 minutes and dry with a delicate paper. If the result is still not satisfactory, contact us.

Oxidation

Silver and Copper (metal present in most gold alloys) in contact with air undergo a chemical phenomenon called oxidation, which can cause a change in the original color of the jewelry. This color change does not represent a change in the quality or content of the alloys. It is a natural and superficial alteration, occurring to a greater or lesser extent depending on factors as distinct as the proximity to the sea, the PH of the skin, or the way in which the jewelry is stored.

How to take care of your pearls and other natural gems

Pearls need some special handling care. Contact with perfumes and creams, for example, should be avoided. Pearl jewelry should also not come into contact with water. Avoid contact of the pearl jewelry with other jewelry and, when handling it, it is recommended to hold the piece by the metal.

It is recommended to clean the pearls with a soft, damp cloth, never using any type of brush.

Credit card:

Visa, Mastercard, and American Express.

The data entered into our system are properly protected under a security system where the data on your card is inserted directly into the system of the Credit Card Administrator or bank institution that makes the release. If there is a problem and / or divergence in the information, the payment will not be approved and we will send an email informing you about it. Always check if your registration is up to date to avoid inconvenience with the payment approval. The installment of the purchase price varies according to the product in question.

Discount codes:

Customers who have some type of discount code for use in the online store must enter in the field indicated, checking the stipulated deadline for the promotion.

BEFORE BILLED ORDER:

Send an email to sales@colletsjewelry.com within a maximum of 24 hours after placing the Order, requesting cancellation. After this period, we do not guarantee that the order will not be sent

AFTER SHIPMENT / RECEIPT OF ORDER:

Send an email to sales@colletsjewelry.com requesting the cancellation. Cancellation can be made within 7 days after payment confirmation. You must return the purchased product (s) so that, only after receipt and analysis by our team, the cancellation order can be finalized and the purchase reversed. Valid only in Canada. International orders cannot be returned

To find out the size of your ring, measure the INTERNAL diameter of a ring you already have at home with a ruler or tape measure.

Then check out our Size Guide to find out your size and select the ideal one on the product page.

We don’t exchange or return international orders.